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Customer Help Centre

Service Update

Production Update
No production issues to report.
Current production times for tailored car mats are 5 working days. For mats with logos, please allow an extra day. We are doing everything we can to ensure your order is delivered on time.
Login to Manage My Order to view you expected shipping date.

Customer Services
We are available to take your calls: Monday - Friday from 8am to 2pm on 0330 043 6933.

Outside these hours Please leave a voicemail or use the contact form. Please ensure that you leave your order number.

Please allow 24 Hours for a reply.

How can we help?

I'd like to track my order

If you'd like to see which stage in our factory your order is, or to check on the estimated delivery date, please log in to the Manage My Order section.

Manage My Order

Contact Customer Services

Please login to Manage My Order and follow the Contact Us link. We aim to reply within 24 hrs.

For delivery enquiries please use Manage My Order.
Send us an email

Frequently asked Questions

If you have a question about the different types of carpets available, personalisation or how to send us your own patch to sew on to our mats, you'll be able to find those answers, and more, on our FAQs.

see our faq's

Frequently Asked Questions

Am I Able To Track My Car Mat Delivery?
When you place your car mat order with us, you want to know the status of your order and when you can expect it to arrive at your home address. We will send you a tracking code for your purchase so that you will be able to effortlessly track and trace your car mat order online. We send out all of the orders made through our online store via DHL couriers using their next day delivery service.
Do You Deliver Car Floor Mats Abroad?
Our focus is right hand drive car mats for customers in the UK and Ireland. However, we can manufacture a left hand drive car mat for you if you send us the details of your vehicle including its Manufacturer, Model, Year, and Transmission. Please also send your delivery address so that we can calculate the postage charge for your new car mat. While our online shop is not designed for overseas orders, we can process overseas orders via phone or email. Please contact us with us with your requirements.
Are Your Rubber Car Mats Odour Free?
If you want an odour free rubber car mat for your vehicle, you’ll be pleased to learn that we currently have a limited supply of odour free rubber car mats for sale. These high-quality car mats are injection moulded and vanilla scented to completely remove the unwanted odour that can be found with a new rubber car mat. As a result, your vehicle will smell fresh and pleasant every time you get behind the wheel.
Do Your Car Mats Come With A Heel Pad?
A heel pad is added to a car mat to give additional protection from wear and added durability. We add heel pads to our two lower grade carpet car mats to ensure that they will be robust enough to withstand regular use without excessive wear and tear. The car mat carpet used for our two higher grade products are so thick that there is no need to add a heel pad. There is no heel pad added to our rubber car mats.
Are Car Mat Fixing Clips Included?
We believe that safety is paramount, and that’s why every car mat that we supply comes with a fixing system to keep it firmly in position while you’re driving. Every modern mainstream car mat that we supply will be provided with the genuine manufacturers’ fixing system. Exotic, non-mainstream and classic cars are supplied with universal fixing clips. You can view images of our range of car mat fixings clips by visiting our car mat fixing clips blog page.

Reviews

David Hirons

Very pleased with my new car mats. Perfect fit for my new MG ZS HYBRID+. Would highly recommend to anyone. - 10/10

28-Nov-25
Bernard Smith

Very happy with my order and I am extremely happy with customer service they do care about there customer's. - 10/10

27-Nov-25
Paul Lock

Very pleased with mats exactly what I ordered - 10/10

26-Nov-25
Susan Moncrieff

Better than we thought. Very good quality especially for the price we paid. Gives the inside of the car a new feeling and a smartness. - 10/10

24-Nov-25
Glyn Smith

Happy with mats that were bought for sons car. The description said corsa black which we were concerned about as we’d ordered for BMW but they fitted perfectly. - 10/10

23-Nov-25
Eryk Rawicz-Lipinski

Took a week to arrive, but perfect fit and quality. - 10/10

23-Nov-25
Stephen Fisher

Quality product. Very pleased with the service from Mr car mats. Would recommend - 10/10

21-Nov-25
Valerie Howell

I am pleased with these reasonably priced mats, but I was expecting a lighter grey, which is more practical. That said, other companies don’t seem to offer grey at all, except in their very expensive ranges. So thank you - 8/10

12-Nov-25
Michael Fenton

Matts came to me exactly as I expected extremely satisfying Thank you - 10/10

12-Nov-25
Trevor Anderson

Second time I have used Mr Car Mats and very happy with the product and service. Only reason for not giving a 10 is they didn't have my choice of trim. - 9/10

11-Nov-25
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